Last updated: July 1, 2026
These are the rules for using iLOCL. The short version: iLOCL Technologies, Inc. runs the platform that matches you with a licensed California contractor. We are not the contractor. The contractor is independent, carries their own license and insurance, and is the party actually doing the work at your door. The formal terms below say the same thing with the precision lawyers expect.
1. Acceptance of these terms:
By creating an account, booking a service, or using any part of the iLOCL platform (the “Platform”), you agree to these Terms of Service and to the Privacy Policy. If you do not agree, do not use the Platform.
2. What the platform is:
iLOCL is a marketplace that connects homeowners and other service requesters in California with independent licensed contractors who can perform plumbing, electrical, HVAC, appliance repair, handyman, and related services at the requested location.
iLOCL Technologies, Inc. operates the Platform. We do not perform the services ourselves. All service providers available through the Platform are independent licensed California contractors who carry their own CSLB credentials and their own liability insurance. Their relationship to you is governed by the work they perform; our relationship to you is governed by these Terms.
3. Eligibility and where service is available:
To use the Platform you must:
Where service is available today. The iLOCL mobile app can be downloaded and an account can be created anywhere in the United States. Actual service dispatch is currently only available at addresses inside our California service footprint. If you request service at an address outside that footprint, the app will place you on our waitlist for that area and no service call fee will be charged. We will notify you when service becomes available in your region.
4. Your account:
Accounts are created inside the iLOCL mobile app. You are responsible for the activity that happens under your account and for keeping your credentials confidential. Notify us at support@ilocl.com if you believe your account has been compromised.
5. Platform role vs contractor role:
This distinction matters legally, so it is spelled out clearly:
Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship between iLOCL Technologies, Inc. and any technician on the Platform.
6. Acceptable use:
By using the Platform you agree not to:
We may suspend or terminate accounts that violate these rules.
7. Technician independence:
Every technician dispatched through the Platform is an independent contractor, not an employee of iLOCL Technologies, Inc. The technician:
iLOCL Technologies, Inc. verifies licensing and insurance at onboarding and rechecks annually. Verification is not a guarantee of work quality; that is the technician’s responsibility.
Contractor license disclosure. Before a technician is dispatched to your job, the iLOCL app displays the technician’s name and their active California Contractors State License Board (CSLB) license number. That same license number appears on the receipt for the completed job and is available in the trip details record for as long as your account remains open, so you can verify the license at cslb.ca.gov.
8. Pricing and payment:
Pricing on the Platform is flat rate. Before any technician is dispatched, you see and approve a specific flat rate for the job you described. The number you approve is the number you pay, unless the scope of work changes and you approve a revised flat rate in the app before the revised work begins.
Payment is processed through Stripe. By submitting payment information, you authorize iLOCL Technologies, Inc. (through Stripe) to charge the flat rate plus any applicable taxes to your selected payment method upon completion of the job. Cash payment at the door is not permitted.
Service call fee. A service call fee (also referred to as the booking fee) is charged when you submit a booking request. The service call fee compensates the iLOCL platform for matching you with a qualified independent licensed contractor and dispatching the job. It does not apply toward the parts, labor, or tax on the repair. Refund treatment of the service call fee depends on when a cancellation occurs and is described in Section 9.
Deposit. When a technician sends you a flat rate estimate and you accept it, a deposit (a portion of the estimated total, capped at 60% of the invoice) is authorized on your payment method. Refund treatment of the deposit is also described in Section 9.
Receipts are emailed and are also available inside the app.
9. Cancellations, refunds, and cooling off:
Before the technician accepts your booking. You may cancel a booking in the app at any time before a technician accepts it. The service call fee is refunded to your original payment method in full and no other charge applies.
After a technician accepts, before they mark “en route.” You may still cancel in the app. The service call fee is refunded to your original payment method and no other charge applies.
After the technician marks “en route” or has arrived, but before service starts. You may cancel in the app. The service call fee is not refunded to your payment method; instead we credit it to your iLOCL account as store credit that can be applied to a future booking. Store credit is valid for one year from the date it is granted, is non-transferable, and cannot be converted to cash.
After service has started. Once the technician has begun the work you approved, the deposit authorized on the accepted estimate is non-refundable. If you and the technician agree to stop the work before completion, remaining unauthorized amounts will not be charged. Amounts already authorized for parts, labor, or materials actually performed remain payable.
Workmanship concerns after completion. If a completed job does not perform as agreed, contact support@ilocl.com promptly and in any event no later than the earlier of (a) twelve months from completion, or (b) the period covered by the technician’s own written warranty, whichever is longer. We coordinate with the technician to diagnose, remediate, or refund as appropriate. Because the technician is the contracting party for the work performed, remedies for workmanship issues are ultimately provided by the technician, with the Platform facilitating resolution and, where warranted, issuing a refund of the service call fee.
Your right to cancel a home services contract (California residents). California’s Home Solicitation Sales Act (Cal. Civ. Code §§ 1689.5–1689.15) may give you the right to cancel, for any reason, a home services contract entered into at a place other than the seller’s permanent place of business, until midnight of the third business day after the day you enter into the contract. If this right applies to your booking, you can cancel by notifying iLOCL in the app or by sending written notice to info@ilocl.com before midnight of the third business day. On timely cancellation you will receive a full refund of any amount paid, including the service call fee, and you will not be charged for services not yet performed. Nothing in these Terms limits any three-day right to cancel that applies to your booking under California law.
10. Disputes, arbitration, and class action waiver:
Informal resolution first. Before starting an arbitration, you agree to email info@ilocl.com with a written description of your claim, the relief you are seeking, and contact information where we can reach you. We will attempt in good faith to resolve the claim within 60 days of receipt. If we have not resolved it after 60 days, either of us may proceed to arbitration.
Binding individual arbitration. Any dispute between you and iLOCL Technologies, Inc. arising out of or relating to the Platform, these Terms, or the iLOCL mobile apps that is not resolved through the informal step above will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules and the AAA Consumer Due Process Protocol in effect at the time the claim is filed. If AAA is unavailable or declines to administer the case, arbitration will be administered by JAMS under the JAMS Streamlined Arbitration Rules and Procedures and the JAMS Consumer Minimum Standards. In either case, the arbitrator’s decision is final and binding, and judgment may be entered on the award in any court of competent jurisdiction.
Fees. If your claim is for $10,000 or less, iLOCL Technologies, Inc. will pay all filing, administration, and arbitrator fees, except that if the arbitrator finds your claim was filed for an improper purpose or is frivolous, each party will bear its own fees to the extent permitted by the applicable arbitration rules.
Small claims court is not blocked. Nothing in this section prevents either party from bringing an individual action in small claims court for a dispute within that court’s jurisdiction, so long as the action stays in small claims court and is not removed or appealed to another court.
Class action, class arbitration, and mass arbitration waiver. You and iLOCL Technologies, Inc. each waive the right to a trial by jury and the right to participate as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims brought by more than one person and may not preside over any form of representative or class proceeding. If more than 25 similar demands for arbitration are filed against iLOCL Technologies, Inc. by or with the assistance of the same law firm or coordinated group of law firms within a rolling 60-day period, the parties agree to use a batch arbitration protocol under which the arbitration provider administers the demands in staged batches, using bellwether awards to inform the resolution of remaining demands, to keep the process fair and efficient. If any part of this class, collective, or batch waiver is held unenforceable as to a particular claim, that claim will be severed and proceed in court while the rest of this Section 10 remains in force.
Carve outs. Nothing in this section prevents either party from seeking injunctive relief in a California court for alleged infringement of intellectual property or violation of security obligations, or from reporting an issue to a government agency.
Opt out. You may opt out of this arbitration and class waiver section by emailing info@ilocl.com within 30 days after you first accepted these Terms with the subject line “Arbitration opt out” and the email address on your account. Opting out has no effect on any other part of these Terms and does not affect any existing agreement to arbitrate you have with iLOCL Technologies, Inc. under an earlier version of these Terms.
11. Limitation of liability:
To the maximum extent permitted by law, iLOCL Technologies, Inc. is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or relating to your use of the Platform. In no event will iLOCL Technologies, Inc.’s aggregate liability exceed the greater of (a) the amount you paid to iLOCL Technologies, Inc. through the Platform in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).
Because the Platform connects you with independent licensed contractors, iLOCL Technologies, Inc. is not liable for the quality, safety, or legality of the work performed by a technician. Claims arising from the work itself are against the technician who performed it.
Carve outs required by law. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law. In particular, and in accordance with California Civil Code § 1668, nothing in these Terms limits or excludes iLOCL Technologies, Inc.’s liability for (i) fraud or intentional misrepresentation, (ii) willful misconduct, (iii) gross negligence, (iv) personal injury or death caused by our negligence, or (v) any other liability that cannot lawfully be limited or excluded. Some U.S. states do not allow the exclusion or limitation of certain damages; the exclusions and limitations above apply only to the extent permitted in your state.
12. Indemnification:
You agree to defend, indemnify, and hold harmless iLOCL Technologies, Inc., its officers, directors, employees, and agents from any claim, demand, damage, or expense (including reasonable attorneys’ fees) arising out of (a) your misuse of the Platform, (b) your violation of these Terms, or (c) your violation of any applicable law or the rights of a third party.
13. Termination:
You may stop using the Platform and close your account at any time. iLOCL Technologies, Inc. may suspend or terminate your account if you materially breach these Terms or if required by law. Sections of these Terms that by their nature should survive termination (for example, pricing of completed jobs, payment obligations, limitation of liability, arbitration) will survive.
14. Governing law:
These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles. Subject to the arbitration clause above, the exclusive venue for any permitted court proceeding is the state or federal courts located in Orange County, California.
15. Additional terms for the iLOCL mobile apps on the Apple App Store:
The following additional terms apply to your use of the iLOCL mobile apps that you download from the Apple App Store (each, an “Apple-Sourced App”). These terms are required by Apple Inc. (“Apple”) and are in addition to the rest of these Terms. Where there is any conflict between these Apple-specific terms and any other part of these Terms, these Apple-specific terms control for the Apple-Sourced App.
16. Changes to these terms:
We may update these Terms as the product or the law changes. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be announced in the app and by email, and will not take effect against a pending booking already in progress.
17. Contact:
General questions: support@ilocl.com.
Legal notices and arbitration opt outs: info@ilocl.com.
